Refund policy

 

Bertone Swim Return Policy

At Bertone Swim, we are dedicated to ensuring your satisfaction with your swimwear purchase. Please review our return policy to understand our guidelines and procedures for returns and exchanges.

Returns Eligibility

You can initiate a return within 30 days of receiving your swimwear

To be eligible for a return, the swimwear must be in its original, unworn, and unwashed condition with all tags and hygiene liners intact.

How to Initiate a Return

We offer two convenient ways to start your return:

1. Email Request

Send an email to bertoneswim@gmail.com with the following details:

  • Your order number
  • The item(s) you'd like to return
  • The reason for your return

Once we receive your email, we’ll provide you with a return authorisation and detailed instructions on where to send the items.

2. Via Your Customer Account

If you have a customer account, log in to your account on our website and navigate to the Orders section. Select the order you wish to return and follow the prompts to request a return. This will notify us of your return request, which will either be accepted or denied.

Important Information:

  • All returns are thoroughly reviewed. If your item is not deemed resalable, it will be shipped back to you, and the return will not be accepted unless the item is deemed faulty.
  • For items you believe to be faulty, photo proof will be required. This will be requested as part of the return process, either via email or during your online return request.

We appreciate your understanding as we strive to ensure a smooth and fair return process!

Return Shipping

  • Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or an error on our part then Bertone Swim will cover the costs of that return.

Exchanges and Store Credit

  • We do not offer direct refunds. Instead, we provide exchanges for a different size or style or store credit for the returned items.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately at bertoneswim@gmail.com, and we will arrange for a replacement or provide a store credit, including return shipping costs.
  • Please note: All our products are thoroughly checked before they are shipped out to ensure our customers do not receive faulty items.

Contact Us

If you have any questions or need further assistance regarding our return policy, please feel free to reach out to us at bertoneswim@gmail.com. We are here to ensure your satisfaction and address any concerns you may have.

Thank you for choosing Bertone Swim. We appreciate your business and are committed to providing you with exceptional swimwear and customer service.